Martin Luther University Halle-Wittenberg

Student Service Center (SSC)

Appplicants and students can clarify issues related to the following and similar questions at the SSC:

  • Uni-Service-Card: collection of found or newly issued cards, renewal of validation
  • certificates: study progress, matriculation and exmatriculation
  • Löwenportal: passwords and TAN management
  • study counselling: choice/change of study, study doubts, drop-out
  • financial matters: semester fees/re-registration, BAföG, tuition fees
  • study organization: leave of absence, part-time studies

For some student concerns we offer several thematic pages, which explain basic questions intensively and, at best, clarify them directly:

Unfortunately, we do not provide all necessary information in English. Some information currently remain available in German only:

academic year schedule | change notification | change of study programme | compensation for disadvantage | doctoral studies | exams | health insurance | Löwenportal (help) | pregnancy | recognition of study and examination achievements | return of study place | study place exchange | tuition fees

Central contact: Information Desk SSC in the Löwengebäude

The information desk SSC on the ground floor, Löwengebäude, at Universitätsplatz   , is our "reception". Many concerns about studying can be clarified here immediately (applications, forms, certificates), while more complex issues lead to a personal discussion (depending on your concern, with the General Student Counselling Service, the Student Registration Office including the International Student Section – please note their respective office hours).

Opening hours: Information Desk SSC

MondayTuesdayWednesdayThursdayFriday

12–16

10–16

10–13

10–16

10–13

Student Registration Office: Personal Consultation Hours

We offer personal counselling on site at the following times (during which the Information Desk SSC is always open, where you must register):

MondayTuesdayWednesdayThursday

13–15

10–12 •• 13–15

10–12

10–12 •• 13–16

Student Registration Office, International Section: Consultation Hours

The International team can be contacted by email for enquiries or to arrange appointments. In addition, there are the following open consultation hours (registration at the Information Desk SSC):

  • Monday 13-15

General Student Counselling Service: Consultation Hours

The General Student Counselling Service also offers appointments by appointment (recommended). However, we also offer these open consultation hours on site at the following times:

MondayTuesdayWednesdayThursday

13–15

10–12 •• 13–15

10–12

10–12 •• 13–15

Consultation hours of other counselling partners

Some external partners also offer regular consultation hours on our premises:

From April 2025, BAföG consultations will no longer take place in the Löwengebäude. Instead, we refer you to the convenient option of securing an appointment directly via the Studentenwerk's booking calendar    – even at short notice!

Contact

Our service e-mail address is .

It is the easiest way to contact us. We immediately assign every request to the responsible officer.

Submitting documents to our mailboxes

If you only need to submit documents to the Student Registration Office (application papers, etc.), please use the mailbox on the ground floor of the Löwengebäude   , in the right hand corridor, next to the notice board.

A freely accessible night mailbox, also for deadline matters, is located directly opposite at Universitätsring 5 („Burse zur Tulpe“) at the entrance to Universitätsplatz   .

Validation stations for your student ID (USC)

Student ID cards require a renewal of the validity imprint (validation) ahead of each new semester, after the successful re-registration. You can find a list of our validation stations on the Student ID Card (USC) webpage. This is where we also provide information about the payment function and top up stations.

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